LIENSKY, Gledis; HETHARIE, Jondry A. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Perusahan Daerah Air Minum (PDAM). Journal of Business Application, [S. l.], v. 1, n. 1, p. 54–63, 2022. DOI: 10.55098/jba.v1.i1.p54-63. Disponível em: https://unidjar.id/index.php/jba/article/view/75. Acesso em: 8 apr. 2026.