ENGKO, Garry Juadry; TUANAYA, Wahab; NORMAWATI, Normawati; LAYN, Safrudin Bustam. Evaluating Public Service Quality Using the SERVQUAL Model: An Analysis of Key Service Dimensions. Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis, [S. l.], v. 6, n. 1, p. 173–188, 2025. Disponível em: https://unidjar.id/index.php/ppj/article/view/221. Acesso em: 21 apr. 2026.