SIAHAYA, Audry Christianti; UBJAAN, Jusak; JACOBS, Samie Lambert. Frontline Banking Service Quality and Customer Satisfaction: Examining the Role of Teller Service Quality in Service Experiences. Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis, [S. l.], v. 7, n. 2, p. 1–19, 2026. Disponível em: https://unidjar.id/index.php/ppj/article/view/296. Acesso em: 12 nov. 2026.