Sumiati, Dina Ayu Lestari, Rafikhein Novia Ayuanti, and Agung Pambudi Mahaputra. “The Role of Customer Satisfaction in Mediating E-Service Quality, Customer Engagement on Customer Loyalty”. Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis 7, no. 1 (June 7, 2026): 47–66. Accessed June 10, 2026. https://unidjar.id/index.php/ppj/article/view/248.