1.
Engko GJ, Tuanaya W, Normawati N, Layn SB. Evaluating Public Service Quality Using the SERVQUAL Model: An Analysis of Key Service Dimensions. PPJ [Internet]. 2025 Sep. 29 [cited 2026 Apr. 21];6(1):173-88. Available from: https://unidjar.id/index.php/ppj/article/view/221